Retail: Related White Papers
- Green Versus Lean
- Sustainable and/or green behaviors, including recycling and lowering emissions and carbon footprints, are increasingly being contemplated – or required – by corporate boards, consumers and, in many cases, governmental entities. And leading retailers and CPG companies are seeking innovative new ways to achieve this “Green” vision while continuing to support the growth and productivity that’s so critical to their continued success.
- Outsourcing In a Multichannel Environment
- Traditional retailers are exploring optimal ways to modernize and expand their direct channels, investing in new, or enhancing existing, online or self-service capabilities. Increasingly, retailers are challenged by changing regulations, such as country-of-origin inspections, enhanced Payment Card Industry (PCI) scrutiny, postal changes, payment options, new e-commerce options and mobile commerce. These changes add complexity and increase the costs required to meet demands and manage supply chains. The majority of retailers are working to cost-effectively create cross-channel, integrated order-entry, customer-service and fulfillment capabilities that improve customer insight and service.