Healthcare: Related White Papers
- Contact Centers
- Contact centers remain the crucial touchpoint in customer relationship management. Organizations can outsource this technology solution to achieve top box performance in customer delight while significantly reducing costs and improving enterprise competitiveness.
- Healthcare Transformation: Getting There
- In this paper, EDS examines how government agencies can address the issues and opportunities of healthcare reform that face consumers, providers and payers, as viewed through the lens of The 360-Degree Healthcare Continuum.
- Understanding the Benefits of Outbound IVR Solutions in Healthcare
- Currently, the phone accounts for the majority of interaction between patient, provider and payer, and investment in this channel has been heavily geared toward inbound phone interaction. However, the emergence of outbound interactive voice response (IVR) technology, in recent years, has added a new dimension to the phone channel which healthcare organizations cannot ignore in today’s increasingly complex environment.