Communications, Media & Entertainment: Related White Papers
- A Collaborative ICT Approach
- Communications service providers (CSPs) now see a very real opportunity to deliver increasingly data-driven, business- oriented solutions in this emerging market.
- Convergence
- The market is seeing an accelerated shift from early adopters to widespread adoption of convergent telecom and information technology (IT) networks globally: Convergence at the corporate level is becoming a reality. As Dr. Jack Murphy, EDS Fellow Emeritus, said: “On the voice side, we are seeing a movement toward voice over IP, which takes data network technology and applies it to the voice networks. So voice begins to use data network technologies and infrastructure that was developed over the years. At the same time, we also see data networks moving in the direction of voice networks.”
- Customer Service Performance
- In today’s increasingly competitive marketplace, communications service providers are searching for new and innovative ways to attract, serve and retain subscribers. To grow their businesses, forward-looking communications service providers recognize the importance of delivering exceptional customer service with the new and existing services they deliver. In this paper, we discuss the current challenges to sustainable revenue growth in the communications industry and the critical role customer service performance can play in addressing this.
- IPTV Services Delivery
- With voice revenue continuing to erode, service providers are now looking to nontraditional sources of revenue. To compete with cable operators and to monetize their broadband investments, they must offer video services, which can also provide the foundation for ad-based revenue strategies. At the same time, service providers are experiencing increased pressure to move up the service value chain to satisfy consumers’ demands for personalized content and greater flexibility in their entertainment experience.
- Operationalizing the IPTV Environment
- IPTV customers demand a consistent, top-quality viewing and service experience. Integrated, well-managed technology in the back office – including servers, storage and applications – enables communications service providers to meet these demands while reducing operational costs.
- Reducing Complexity Through Application Rationalization
- Rationalizing applications and the underlying IT infrastructure is a crucial business strategy for today’s communications service providers (CSPs). The approach detailed here not only helps CSPs reduce costs but also gain the speed and flexibility they need to compete more effectively in a rapidly changing market.
- Revenue Generation For Information and Communications Technology Companies
- Communications Service Providers (CSPs) must find a structured and proven way to monetize services in this new Information and Communications Technology (ICT) environment.
- The Agile Telecommunications Customer
- Vendor and product-driven marketing are becoming a thing of the past as a consumer-driven digital lifestyle creates demand for greater speed and functionality. Communications service providers can fill a unique niche in this exploding marketplace by making the transformational changes required to support industry change.
- The Conditions Are Right ... But Will the Hospitality Industry Choose Next Wave of Innovation?
- "Necessity is the Mother of Invention." Some of the more notable industry innovations of the past couple of decades would appear to support the truth of that old saying.
- The Contact Center of the Future In Telecommunications
- Transformation to a multichannel contact center helps communications service providers make the customer the focus of the organization, deliver a world-class customer experience and contain costs. A successful transformation approach combines process and information technology (IT) capabilities, proven best practices and more.
- The Data Center of the Future
- Technology is changing at an ever faster pace. Unlike in the past when technology could be deployed for technology sake, it is now imperative to deploy technology based on business drivers and needs.
- The Future Vision of Directory Services
- As technology and new business models radically change the face of local advertising, communications service providers (CSPs) must apply new strategies to provide the interactive services consumers demand.
- The Workplace of the Future
- As a new array of communications tools floods the marketplace, communications service providers (CSPs) are preparing to support these more mobile, data-centric edge devices. To deliver these new entertainment, communications and converged computing services, CSPs must expand their competencies and become more agile, customer-focused enterprises.
- Transformation In Communications
- Convergence has come to the communications marketplace, and in response to that shift, communications service providers (CSPs) must move quickly to evolve their operations, technologies and basic business models.