Growth
Sustainability Depends On IT Alignment and Agility
Case Study: FranklinCovey
FranklinCovey's incredible success in marketing productivity solutions led to inefficiencies of its own. Rapid growth had overwhelmed its IT infrastructure, and its burgeoning product line required extensive warehouse and call center operations. Outsourcing gave the company access to EDS' global infrastructure and economies of scale while improving delivery and service times.
There's a reason they call it “growing pains.” Growth is never easy. In fact, it can be an enterprise's biggest challenge. Whether you're looking to gain market share, increase revenue, expand operations or enter new geographies, you've got to deal with a lot of changes. And you've got to get it done smarter, faster and better than the competition.
But while many entities focus on just getting it done quickly, EDS believes that sustainability is as critical as speed. You need rapid results to move forward in the market, but you also need to be able to maintain that level of growth in the long run. Or you're right back where you started.
This kind of sustained growth is best achieved when businesses have the technological flexibility and muscle to convert market demands into market opportunities. Ideally, business processes and the underpinning information technology (IT) can be rapidly reconfigured to respond to competitive threats and create competitive advantage. This alignment and agility should allow you to anticipate and respond to customer needs, react to market signals, and provide new and expanded services – all while improving your bottom line.
The same is true in the public sector. The effective and efficient deployment of new government policies and processes, bolstered by the right IT services, helps agencies expand the quality and quantity of citizen-centric services. Government growth is about modernizing and transforming to deliver more for less, generating IT savings that can be redirected to more mission-oriented applications.
What We Think
- IT modernization and process redesign, based on extensive industry knowledge and best practices from many sectors, can achieve competitive advantage, accelerate growth and minimize life-cycle costs of maintenance.
- Proven governance methods and world-class program management deliver IT-enabled business expansion.
- Developing an industrial-strength infrastructure, including high security and availability, sets a foundation for sustainability.
- Customer Relationship Management (CRM) helps expand your available market by segmenting clients and customizing offerings.
- Value-added services support new and derivative product development and introduction.
- Good IT planning closes the gap between “as is” business processes and best in class, redirecting IT spend from running “as is” operations to reengineering business process and modernizing IT to create a “Designed For Run” idealized operational model.
Why EDS
- EDS is experienced in legacy modernization and business transformation.
- EDS is building out more applications, business process outsourcing (BPO) and consulting capabilities for higher-value service and growth:
- MphasiS: Best Shore® applications development and BPO with financial industry focus
- Global Enterprise Management Solutions (GEMS) acquisition strengthens EDS' Applications Services and speed-to-market for SAP solutions and supports offerings for SAP enterprise management and CRM clients
- ExcellerateHRO: Enhancing HR outsourcing capabilities
- Building and leveraging best-in-class BPO platforms around mortgage processing, life-insurance claims and health care
- EDS' Standard Global Delivery System delivers quality infrastructure, applications and business process services to clients around the world wherever they need them.