Indonesia: Case Studies
- American Airlines
- Based on migrating the initially selected business applications into the EDS Global Delivery Model, EDS helped American reduce its IT spend, and the airline was able to realize these benefits throughout 2006. The global model has introduced a “built-in” means of providing cost-efficient services, and American Airlines has a proven methodology that’s ready for future outsourcing.
- Arkansas Department of Human Services
- When Arkansas wanted to connect and streamline statewide healthcare processes, namely its Medicaid program, EDS delivered. In 2004, EDS helped the state process and administer 27 million Medicaid claims to more than 600,000 recipients via a suite of best-in-class automated claims processing, data management and reporting tools.
- Avista
- When Washington Water Power changed its name to Avista Corp., the changes ran far deeper than the company's new stationery design.
- Blue Cross Blue Shield of Massachusetts
- Blue Cross Blue Shield of Massachusetts' technology infrastructure could no longer effectively accommodate its rapidly growing data-storage needs. So, the company looked to EDS to implement a storage solution.
- Blue Shield of California
- Blue Shield of California (BSC) originally planned to perform all Healthcare Insurance Portability and Accountability Act (HIPAA) compliance work using in-house resources. EDS' expertise convinced BSC to do otherwise.
- Brewer
- Seeking stronger communications with its supply chain, a brewer tapped EDS for support. We provided a reliable, comprehensive business and technology solution that met the brewer’s stringent requirements.
- Data Storage Solutions Provider
- This data storage solutions provider wanted to cut costs, improve the speed with which new desktops were deployed and control the impact of system intrusions. EDS proposed a leading-edge automated desktop solution that did just that.
- Defense Finance and Accounting Service
- Overwhelmed by time-consuming, manual paper processes, the U.S. Department of Defense’s Defense Finance and Accounting Service (DFAS) needed a more efficient way of managing important documents. By reengineering business processes with automated workflows, EDS has virtually eliminated paper clogs and errors within the U.S. Department of Defense’s Defense Finance and Accounting Service, while arming the agency with cost savings.
- Delphi Packard Electric
- This electrical/electronics supplier saw the potential to maximize the return on investment (ROI) of its legacy environment and gain efficiency by reallocating its print services. In stepped EDS, helping to realize this vision and more. Today, Delphi Packard generates and distributes reports and data electronically, which cuts costs by 65 percent.
- Extended Service Plan Provider
- This company wanted to carve its niche in the consumer warranty market with a leading-edge consumer portal as its tool. EDS implemented a best-in-class portal that allows customers to register both products and warranties online with ease.
- Federal Civilian Agency
- Determined to enhance its standing on the President’s Management Agenda and improve service to citizens, this federal civilian agency looked to EDS to deliver an end-to-end solution to help the agency not only achieve its goal, but surpass it.
- FranklinCovey
- “Seek first to understand.” It is one of FranklinCovey’s tenets for living and working effectively. It also describes EDS’ approach to working with the company.
- FranklinCovey (Applications Support)
- Though pleased with its current applications support contract with EDS, FranklinCovey needed to reduce application support costs and redirect resources to its business units without impairing service.
- FranklinCovey (Help Desk)
- By implementing a Best Shore solution for the internal help desk, FranklinCovey realized a 30 percent operational cost savings of $9.3M and significant improvements in structure and response to help desk requests.
- Friedreich's Ataxia Research Alliance
- When researchers at the University of Pennsylvania wanted to take a rare neurological disease from the research phase to the treatment era, it looked to EDS to revamp the time-consuming manual processes ailing its data gathering capabilities. Using leading-edge Microsoft software, EDS built an automated Web solution for collecting patient data and accelerating drug trials toward a cure.
- Global Defense Company
- When this global defense company was asked to help build what may be the last manned U.S. fighter plane, it chose IT partner EDS to deliver a complete, ready-to-run solution to meet the demands of the program. EDS helped with aerospace design and engineering software and a fully managed workstation environment at substantial cost savings.
- Global Financial Services Leader (Compliance)
- This global financial services leader needed to modernize supporting back-office functions to drive growth and globalize its money transfer business. It also needed to enhance reporting. EDS delivered the complete end-to-end solution.
- Global Financial Services Leader (Productivity)
- When wanting to expand its global agent network more efficiently and cost-effectively while improving customer service, this global financial services leader invited EDS to partner in the invention of its next-generation POS channel.
- Global Insurer
- For this world leader in insurance and risk management, dealing with the unexpected is all in a day’s work. But the losses of September 11, 2001, eclipsed previous catastrophic events.
- Global Logistics Provider
- With profit improvements as the primary motivator, this growing global logistics company set out to transform its business. EDS was the only vendor to offer a thorough long-term IT strategy for optimizing operating performance and powering profits.
- Global Oil and Gas Company
- A world-leading oil and gas company projected it could significantly reduce its procurement spend with a globally implemented electronic-purchasing system. There was just one problem – the majority of its suppliers were still doing business through paper catalogs.
- Handheld Computing Company
- When a major converged networking company decided to spin off its handheld computing subsidiary into a separate entity, the new company had to create a new global IT infrastructure from scratch in just a few weeks. Outsourcing with EDS provided the company with instant resources to help it hit the ground running.
- Healthcare Payer Organization
- EDS implemented MetaVance®, an integrated claims-processing platform that can administer multiple plans and deliver an enterprise-level perspective on provider and patient activity.
- Humana
- After carefully comparing competing software solutions, Humana selected EDS MetaVance® to unify its extensive health benefits value chain within a leading-edge, self-service Web presence.
- Insurance and Investment Company
- To improve its technology and operational support model, this company decided to outsource operations related to its closed block of policies. EDS and its Best Shore® solution proved to be the right answer.
- Kansas Health Policy Authority (HPA)
- When Kansas needed to revamp its Medicaid Management Information System (MMIS) to meet federal regulations, it selected EDS to supply a modern, comprehensive, HIPAA-compliant solution.
- Large Global Automaker
- Facing intense market pressures, this company needed a solution to enable it to improve collaboration enterprise-wide, get products to market faster, and do more with less. EDS worked with the company and other vendors to implement a product lifecycle management solution that halved new vehicles' time to market and saved the client a billion dollars.
- Large Global Client (Warranty)
- To reduce spending on new equipment, this global enterprise stopped automatically replacing its office PCs when the three-year lease expired. However, repairs to these machines were no longer covered by warranty. EDS’ process helped the company better determine whether to repair or replace these machines with surplus equipment when issues arose.
- Leading Automaker
- This leading automaker wanted expansive Internet-based remote connectivity to better link its worldwide operations with corporate resources. EDS delivered a best-of-breed solution that ensures swift, secure and simple connectivity in more than 150 countries, including high-speed broadband and wireless capabilities.
- Leading Energy Company
- Growing competition, Sarbanes-Oxley accounting requirements and mounting IT costs threatened this energy leader's position in a changing energy market. The company diligently sought to reduce costs and improve services while strengthening its internal financial controls.
- Leading Health Insurance Provider
- When this leading health insurance provider decided it needed disaster recovery and business continuity operations, EDS and alliance partner EMC designed an innovative dual-purpose strategy: leverage its existing data operations to serve its business continuity needs and enhance functionality.
- Leading Publishing Company
- Confronted with spiraling product fulfillment and distribution costs and limited customer service functionality, a publishing company needed to maximize its IT investment, reduce costs and improve customer service.
- Major Mail-Order Company
- As its sales grew, this mail-order retailer had trouble managing order fulfillment and rising customer-care costs. Outsourcing to EDS provided a cost-effective solution – without sacrificing service.
- Major North American Airline
- In 2003, the U.S. Postal Service mandated that all commercial air carriers that transport its mail and packages be able to electronically send and receive all communications related to their delivery. With just three months to create the necessary infrastructure, this commercial aviation powerhouse turned to EDS.
- Medical Device Manufacturer
- With the loss of a key component and a growing market with expanding needs, this manufacturer needed to redesign and enhance a remote cardiac monitoring system in short order. When unexpected delays and an already overextended development team threatened to derail the project, the company turned to EDS.
- MERSCORP, Inc.
- EDS helped MERSCORP, an online method for trading and delivering mortgages in the U.S., strengthen its value to the industry and improve its performance through a Best ShoreSM approach to call center management, upgraded financial process management and a wireless Web.
- Michigan Department of Transportation
- The State of Michigan has decreased traffic accident fatalities across the state through implementation of its CRASH Process Redesign (CPR). This multi-department effort streamlines the flow of critical information to help State Police monitor high-incident areas, the Department of State to request and channel funding in high risk areas, and the Department of Transportation to provide better reporting and visibility to traffic crash data.
- North American Direct Bank
- The impending introduction of new capital requirements resulting from the Basel II Accord is leading to dramatic changes in the way major financial institutions assess, monitor and control risk. A major North American direct bank turned to EDS for assistance in developing its strategy to become Basel II-compliant.
- North American Financial Services Provider
- While this company is primarily known as a consumer auto loan provider – financing more than half of all new vehicles sold by a particular automobile manufacturer – the company is also involved in dealer financing, auto remarketing and title processing. An accounting and reporting system created by EDS helps the company effectively manage its entire portfolio of services.
- North American Financing Company
- One auto manufacturer typically includes more than $2,000 in incentives when selling its average vehicle. The financing company that provides these incentives finances more than half of all new vehicles sold or leased by the manufacturer.
- Oklahoma Department of Human Services
- When the Oklahoma Department of Human Services (OKDHS) set out to reengineer its child care eligibility delivery model throughout the state, EDS not only delivered a best-in-class service delivery solution, but an enterprise foundation for integrating other human services programs.
- Oklahoma Health Care Authority
- Increasing demand for provider satisfaction and state-sponsored healthcare services set Oklahoma on a quest for a new Medicaid management system capable of processing claims more efficiently with greater flexibility.
- Pennsylvania Patient Safety Authority
- With hundreds of patients suffering harm from adverse medical events every day, Pennsylvania decided it was time to take action and treat the problem. So the state’s Patient Safety Authority looked to EDS’ IT expertise to build the first state patient safety reporting system in the nation.
- RailAmerica
- RailAmerica adopted the Web-based Executive Information System EDS developed for RailTex in response to the need to consolidate information across systems and platforms.
- Solutia
- When it came time to find new, innovative ways to lower enterprisewide expenses and improve business processes, Solutia collaborated with its trusted IT provider, EDS, an HP company.
- Solutia (Centralized Messaging)
- With its global applied chemicals business growing more complex, Solutia Inc. decided that centralizing employee communication and collaboration worldwide would help better focus and simplify operations. IT partner EDS, an HP company, helped make it happen.
- Specialty Steel Manufacturer
- This European steel company had recently adopted an enterprise resource planning (ERP) solution from SAP to integrate operations at its multiple manufacturing sites. SAP solved many problems, but one challenge remained – finding staff with both the SAP expertise and steel-industry experience to provide ongoing support.
- Thomas Built Buses
- Recently, Thomas Built Buses has moved toward an increasingly integrated technology environment. When upgrades to the company’s server architecture could not keep pace with data storage needs, EDS found a better solution. And when the company needed improved technology to facilitate the production of an innovative product, the EDS team was there.
- Titanic Live!
- A cutting-edge, EDS-powered mobile communications network allowed students to follow oceanographer Dr. Robert Ballard on his underwater voyage back to the R.M.S Titanic. The portable network enabled real-time voice, video and data transmission from 12,500 feet below sea level to interactive broadcast sites nationwide.
- U.S. Army Program Executive Office for Simulation, Training & Instrumentation (PEO STRI)
- To support the mission of the U.S. Army Program Executive Office Simulation, Training and Instrumentation, EDS partnered with Computer Sciences to design, deploy and maintain a collaboration-based management information system.
- U.S. Department of Defense
- The U.S. Department of Defense (DoD) wanted to provide critical information assurance functions for its logical (computer) and physical assets, improve business processes and enhance quality of life for its 4 million employees worldwide via chip-based smart cards.
- U.S. Department of Defense (Command Communications Survivability Program)
- After September 11, a study found vulnerabilities in the Pentagon's IT infrastructure. As a result, the Department of Defense wanted to quickly eliminate those areas of weakness, improve security and ensure systems could survive virtually any contingency.
- U.S. Transportation Security Administration (TSA)
- The TSA believes technology could be the ticket to optimizing both airport security and the passenger traveling experience without compromising one for the other. Using biometric data, the EDS-designed solution streamlines security procedures for low-risk frequent flyer passengers so airport officials can dedicate precious time and resources to screening high-risk travelers and controlling crowds.
- U.S. Wireless Provider
- When market growth threatened to overwhelm this wireless provider’s BlackBerry® support call center and compromise customer service, the company relied on the EDS help desk culture to rebuild its relationships with customers and accommodate growth at the same time.
- U.S.-based Automaker
- For this company’s EDS-staffed customer assistance center (CAC), EDS implemented a powerful Siebel CRM solution that improves customer contacts, supports multiple e-commerce opportunities and increases productivity.
- United States Department of Agriculture (USDA) Animal and Plant Health Inspection (APHIS)
- To help ensure the nation's booming agri-economy, EDS developed a robust Web application for the U.S. Department of Agriculture (USDA) Animal and Plant Health Inspection Service (APHIS).
- Utility Company
- To fuel new growth and enhance customer service, this energy company wanted to offer customers a more interactive way to receive and pay their energy bills.
- Veterans Health Administration
- Public and private hospitals have long dealt with the issue of ensuring patients receive the correct medicine in the correct dose at the correct time. See how the Department of Veterans Affairs hospital system partnered with EDS to eliminate this problem.
- Wilton Industries
- This leading consumer brands company turned to EDS for help integrating infrastructure, standardizing processes and providing a platform from which it could expand its business.
- World-Leading Insurer
- To offer its consumer market a wider range of bill payment options and enable the quick and secure exchange of insurance information, this insurer looked to EDS for a modern, cost-effective solution. EDS delivered speedier payment and notification processing, greater customer convenience, and cost savings, helping the insurer grow faster.