Financial Services: Case Studies
- Abbey
- Abbey asked EDS to implement a transformation program that involved taking responsibility for 1,700 staff as well as assuming responsibility for the bank’s post-sale processing, mortgage and personal-loan servicing.
- Bank of Queensland, Australia (BOQ)
- Bank of Queensland wanted to transform its entire computing environment and chose EDS to help. Additionally, the bank contracted EDS to deliver an Internet banking capability within three months of commencement, and replace the legacy banking systems within 24 months.
- Canadian Imperial Bank of Commerce
- Because of its network of disparate HR systems and processes, CIBC’s HR service delivery had grown increasingly complex and inefficient. So, the bank set out to reinvent its HR strategy. CIBC transformed HR thanks in part to outsourcing partner EDS.
- Commonwealth Bank of Australia (Merger)
- To complete its merger with Colonial Limited, the Commonwealth Bank of Australia needed to fully integrate the IT systems of both banks – without disrupting customer service or business operations.
- Commonwealth Bank of Australia (Personal Loan Application Solution)
- Relying on an outdated, inflexible personal loan system, the Bank decided to consolidate this environment with its more robust home loan system. EDS brought the vision to fruition, and in doing so, helped Commonwealth Bank differentiate itself from the Asia Pacific loan market.
- Commonwealth Bank of Australia (Relocation Services)
- Commonwealth Bank, one of Australia’s leading financial institutions, wanted to enable greater collaboration throughout its business units.
- Commonwealth Bank of Australia (UNIX)
- Commonwealth Bank of Australia's aging mainframe system supporting one of its wealth management services was becoming increasingly costly and cumbersome. To reduce costs and improve processes, the Bank wanted to move to a more advanced and efficient system.
- Dexia Bank
- To achieve maximum value from its merger with Artesia Banking Corporation, Dexia Bank needed a way to more accurately predict the needs of its expanded customer base.
- EDS (Enterprise Labs)
- Enterprise Labs had reached the capacity limits of its facilities. The team initiated an aggressive virtualization program, renovating a lab into a virtualization center capable of hosting 5,000 virtual servers.
- Extended Service Plan Provider
- This company wanted to carve its niche in the consumer warranty market with a leading-edge consumer portal as its tool. EDS implemented a best-in-class portal that allows customers to register both products and warranties online with ease.
- Far Eastern International Bank
- The consumer demand for credit cards in Taiwan was growing at a dizzying pace. Far Eastern International Bank needed to drastically increase the number of new credit cards it could process – as quickly as possible and without disrupting its day-to-day service.
- Fin-Force
- When Fin-Force, a leading third-party payment processor, set out to protect its assets from risk and promote customer service, it looked to EDS to help implement a best-in-class risk analysis solution.
- Fortis
- When this leading European bank decided to introduce self-service capabilities tailored to its mortgage and lending customer base, EDS provided the powerful platform – a best-in-class Web presence with content management and business logic built in.
- Global Financial Services Leader (Compliance)
- This global financial services leader needed to modernize supporting back-office functions to drive growth and globalize its money transfer business. It also needed to enhance reporting. EDS delivered the complete end-to-end solution.
- Global Financial Services Leader (Productivity)
- When wanting to expand its global agent network more efficiently and cost-effectively while improving customer service, this global financial services leader invited EDS to partner in the invention of its next-generation POS channel.
- Global Insurer
- For this world leader in insurance and risk management, dealing with the unexpected is all in a day’s work. But the losses of September 11, 2001, eclipsed previous catastrophic events.
- Insurance and Investment Company
- To improve its technology and operational support model, this company decided to outsource operations related to its closed block of policies. EDS and its Best Shore® solution proved to be the right answer.
- KBC
- KBC needed a technology solution to help it more quickly and efficiently expand its global reach.
- la Caixa
- When la Caixa wanted to expand into new markets, it decided to outsource its employee- and customer-facing support operations to EDS, an HP company, freeing the bank to focus on growth.
- la Caixa (Monitoring System)
- To enable monitoring of its outsourced banking operations, la Caixa looked to EDS for a virtual operational business control center. Thanks to EDS' leading-edge business monitoring solution, la Caixa has been able to outsource its banking operations with confidence in its ability to maintain and control service.
- Major Asia Pacific Financial Institution
- Outdated IT infrastructure almost hindered this financial services institution from integrating the enterprise solution it needed to transform its customer service experience. EDS was the only provider to offer a low-cost, low-risk legacy modernization solution that the bank could buy into, turning what was a liability into an asset.
- Major Asia Pacific Financial Institution (Home Loan Processing System)
- This bank turned to EDS to help it develop a single, streamlined and easy-to-use home loan application system. After a successful pilot, EDS and the client delivered a powerful, more efficient solution based on Microsoft .NET technologies.
- Major Asia Pacific Financial Institution (Home Loan)
- This client’s aging Web platform was unwieldy, costly and did not support the best possible customer service. EDS developed a secure solution based on a Microsoft .NET platform that improved site usability and enabled the introduction of new products.
- Major Asia Pacific Financial Institution (Reduce Loan Approval Times)
- When this client wanted to improve efficiencies with its personal loan applications system, it looked to EDS to implement a best-in-class solution. EDS retained some existing components while replacing others with a system-oriented architecture and Microsoft .NET technologies.
- MERSCORP, Inc.
- EDS helped MERSCORP, an online method for trading and delivering mortgages in the U.S., strengthen its value to the industry and improve its performance through a Best ShoreSM approach to call center management, upgraded financial process management and a wireless Web.
- National Credit Card Center
- When deregulation increased competition in Taiwan's credit-card industry, National Credit Card Center turned to EDS to develop an IT infrastructure for aggressive growth.
- North American Direct Bank
- The impending introduction of new capital requirements resulting from the Basel II Accord is leading to dramatic changes in the way major financial institutions assess, monitor and control risk. A major North American direct bank turned to EDS for assistance in developing its strategy to become Basel II-compliant.
- North American Financial Services Provider
- While this company is primarily known as a consumer auto loan provider – financing more than half of all new vehicles sold by a particular automobile manufacturer – the company is also involved in dealer financing, auto remarketing and title processing. An accounting and reporting system created by EDS helps the company effectively manage its entire portfolio of services.
- North American Financing Company
- One auto manufacturer typically includes more than $2,000 in incentives when selling its average vehicle. The financing company that provides these incentives finances more than half of all new vehicles sold or leased by the manufacturer.
- Power Management Implementation
- Inspired by ClimateSavers, EDS wanted to align more than 90,000 computers to EnergyStar power management standards. Through an internal system and multiphase plan, the company implemented a small change with a big impact.
- Société Générale
- With offices and operations around the world, French financial services leader Société Générale banked on information technology to create vital links – and to improve its business performance.
- Visanet
- With EDS' help, Visanet processes more than 2 billion transactions a year. Visanet was formed in 1996 to handle all Visa credit and debit card transactions in Brazil. From the beginning, the company teamed with EDS to provide a comprehensive, industry-best outsourcing solution, from fast, reliable and secure transaction processing to call center support.
- Westpac
- Westpac customers once had to make do with poor-quality reproductions when they needed additional copies of bank statements.
- World-Leading Insurer
- To offer its consumer market a wider range of bill payment options and enable the quick and secure exchange of insurance information, this insurer looked to EDS for a modern, cost-effective solution. EDS delivered speedier payment and notification processing, greater customer convenience, and cost savings, helping the insurer grow faster.