Enterprise Content Management Integration Services: Case Studies
- Airport Authority Hong Kong
- Fully integrated IT makes passenger arrival and departure procedures, baggage collection and citywide connections hassle-free.
- Australian Taxation Office (Infrastructure Modernization)
- The Australian Taxation Office (ATO) wanted to ensure consistent customer service during the peak tax filing periods that have historically challenged its infrastructure and system process capacity. With Internet tax filing becoming more popular, the agency also wanted to migrate its core business applications to the Web without impacting daily business.
- Commonwealth of Massachusetts
- The Uniform Commercial Code (UCC) is a statute governing commercial transactions that has been adopted in substantially the same form in all 50 states. When the UCC was revised in 2001, the Commonwealth of Massachusetts needed the technology to process UCC submissions electronically and process payment of fees. EDS provided the solution.
- Defense Finance and Accounting Service
- Overwhelmed by time-consuming, manual paper processes, the U.S. Department of Defense’s Defense Finance and Accounting Service (DFAS) needed a more efficient way of managing important documents. By reengineering business processes with automated workflows, EDS has virtually eliminated paper clogs and errors within the U.S. Department of Defense’s Defense Finance and Accounting Service, while arming the agency with cost savings.
- State Government Web Presence
- This state government had a scattered Web presence with more than 100 agencies, boards and commissions managing their own distinct Web sites. So the state asked EDS to build a unified Web portal and content management solution with e-commerce capabilities.