Communications: Case Studies
- Belgacom (Call Center Management Solution)
- EDS implemented a solution that dramatically reduced average call response times, enabled call centers to handle more calls without increasing staff and boosted employee job satisfaction.
- Boardroom Inc.
- When Boardroom Inc. experienced exponential growth due to the success of its Bottom Line Books, EDS helped the company scale operations to handle increased business volumes, improve order processing speed and generate savings in the process.
- EDS (Enterprise Labs)
- Enterprise Labs had reached the capacity limits of its facilities. The team initiated an aggressive virtualization program, renovating a lab into a virtualization center capable of hosting 5,000 virtual servers.
- Leading Telecom Provider
- This company decided it needed to stabilize its IT infrastructure to better support business change. So it called on EDS to manage its IT environment toward optimizing business processes and performance. EDS delivered service and savings beyond expectations.
- Major Mail-Order Company
- As its sales grew, this mail-order retailer had trouble managing order fulfillment and rising customer-care costs. Outsourcing to EDS provided a cost-effective solution – without sacrificing service.
- Power Management Implementation
- Inspired by ClimateSavers, EDS wanted to align more than 90,000 computers to EnergyStar power management standards. Through an internal system and multiphase plan, the company implemented a small change with a big impact.
- Telecom New Zealand (Document Processing)
- Telecom New Zealand’s billing statement is its most frequent form of communication with more than 2 million customers. When Telecom entrusted its outbound document processing to EDS, it expected consistent, gradual annual improvements. What it got was perfection – and peace of mind.
- Telecom New Zealand (ICMS)
- When Telecom New Zealand (TNZ) needed to upgrade its customer management application, it looked to long-standing IT partner EDS to make it happen. Today, TNZ users enjoy faster response times and shorter billing cycles.
- Telefónica
- When this telecommunications operator wanted to seal its success in a highly competitive market by cutting costs and enhancing customer service, EDS developed a strategic plan to achieve both goals: migrate Telefónica's mainframe IT environment to an EDS Service Management Center (SMC).
- Titanic Live!
- A cutting-edge, EDS-powered mobile communications network allowed students to follow oceanographer Dr. Robert Ballard on his underwater voyage back to the R.M.S Titanic. The portable network enabled real-time voice, video and data transmission from 12,500 feet below sea level to interactive broadcast sites nationwide.
- U.S. Wireless Provider
- When market growth threatened to overwhelm this wireless provider’s BlackBerry® support call center and compromise customer service, the company relied on the EDS help desk culture to rebuild its relationships with customers and accommodate growth at the same time.
- Vodafone Germany
- When Vodafone Germany wanted to streamline its sales system across its German retail locations, EDS proposed the Vodafone Retail Application for Shops (VORAS).
- Wind Telecommunications
- Wind wanted to build a telecommunications business from the ground up in Italy’s newly deregulated market. It turned to EDS for its technical expertise in quickly planning, then developing the company’s network database.