Communications Service Providers: Case Studies
- Leading Telecom Provider
- This company decided it needed to stabilize its IT infrastructure to better support business change. So it called on EDS to manage its IT environment toward optimizing business processes and performance. EDS delivered service and savings beyond expectations.
- Telecom New Zealand (Document Processing)
- Telecom New Zealand’s billing statement is its most frequent form of communication with more than 2 million customers. When Telecom entrusted its outbound document processing to EDS, it expected consistent, gradual annual improvements. What it got was perfection – and peace of mind.
- Telecom New Zealand (ICMS)
- When Telecom New Zealand (TNZ) needed to upgrade its customer management application, it looked to long-standing IT partner EDS to make it happen. Today, TNZ users enjoy faster response times and shorter billing cycles.
- Telefónica
- When this telecommunications operator wanted to seal its success in a highly competitive market by cutting costs and enhancing customer service, EDS developed a strategic plan to achieve both goals: migrate Telefónica's mainframe IT environment to an EDS Service Management Center (SMC).
- Titanic Live!
- A cutting-edge, EDS-powered mobile communications network allowed students to follow oceanographer Dr. Robert Ballard on his underwater voyage back to the R.M.S Titanic. The portable network enabled real-time voice, video and data transmission from 12,500 feet below sea level to interactive broadcast sites nationwide.
- Vodafone Germany
- When Vodafone Germany wanted to streamline its sales system across its German retail locations, EDS proposed the Vodafone Retail Application for Shops (VORAS).