Avista: Energy Utility Industry Business Case Study
Improving Technology Environment & Infrastructure
Avista faced multiple industry challenges, including record-high electric and gas prices, changes in the electric and gas utilities regulatory climate, and a need to digitize information that had traditionally been maintained on paper maps. Moreover, customers demanded better service. Meanwhile, its aging technology infrastructure and applications were becoming increasingly costly and inefficient. So, the utility looked for a business partner that could help it cost-effectively transform the IT environment.