Global Services Network
EDS' Global Services Network (GSN) is a physical platform for securely connecting our clients to more than 200 EDS locations globally while supporting the Best Shore® strategy of providing customer service from the most efficient location. The GSN enables EDS to offer differentiated services to clients by sending business-critical traffic over the guaranteed shortest distance and most efficient path.
The GSN provides seamless service for EDS clients because of its ability to move work to any company location around the world quickly and efficiently. Unique in the IT services industry, the GSN enables EDS to use its assets most effectively for delivering client solutions, without requiring any change in the client network. It also provides clients with protection from outages since work can be quickly routed to EDS facilities around the world.
The GSN eliminates the limitations associated with the traditional method of connecting clients to data centers via private-line networks. Its centralized computing infrastructure leverages the latest technologies to provide availability, scalability, and flexibility to clients, all within a secure environment.
The EDS Global Services Network
- Provides connectivity between EDS and our clients. It is one of a kind and our competitors don't have one.
- A wholly-owned, private Multi-Protocol Label Switching (MPLS) network used to deliver EDS services to our clients and move data around the world, anytime, anywhere while allowing for regional regulations. This network-based VPN service enables clients to share information across a private Internet protocol (IP) backbone in a secure environment.
- A 51-node network is spread across 18 countries, linking more than 200 Service Management Centers (SMCs) and data carriers. It is designed for adequate capacity under failure conditions and will continue to grow as needed. Work may be seamlessly transferred to any connected EDS facility, significantly reducing the severity of level 1 and 2 outages and effortlessly supporting business continuity in the face of natural disasters, facilities issues and catastrophic events.
- More than 5,300 of the best network people in the world support the GSN to meet the needs of EDS clients.
- Offers clients a complete communications solution without requiring new physical infrastructure at the service location by bundling EDS network services with application, information technology outsourcing (ITO) and business process outsourcing (BPO) services.
- Enables Best Shore® delivery of all EDS services, deploying the right team in the right location to minimize costs for the client.
The Four Basic Components of GSN
- Global Services Transport Network – The Global Services Transport Network consists of 51 points of presence (POPs) throughout the world. The core of the GSN Transport Network was designed with optical transport and IP layer technology. To gain the leverage and scalability of this network technology, EDS has invested in a Multi-Protocol Label Switching (MPLS)-enabled network architecture.
- EDS Network Interconnect (ENI) – ENIs are the connection points where EDS interconnects to Tier 1 carriers throughout the world to give clients one point of access to all EDS services and resources. ENIs are used to establish a connection to the client via their existing Wide Area Network (WAN) provider and are geographically distributed to enable more flexible connections.
- Global Network Operations Center (GNOC) – The GNOC provides the people, processes and tools needed to support the design, order, activation and ongoing management of services delivered to support clients.
- Services Delivery Network (SDN) – The SDN provides the infrastructure in each data center with a common, secure architecture that is used to deliver services to clients.