Consumer Travel
Creating an Agile, High-Performance Enterprise thru Modernization
Set Your Course For Success
Companies in the Consumer Travel industry serve the needs of both leisure and business travelers. You're committed to providing customers with a positive travel experience while ensuring that your company continues to grow and prosper.
As you work towards these objectives, you are faced with significant challenges:
- Historically high fuel costs are impacting most companies in the travel industry
- Companies are experiencing pressures to reduce costs and overhead
- Many segments in consumer travel are experiencing consolidation
- Economic uncertainty is reducing both leisure and business travel
- New competitors are entering the market
- Customers increasingly demand more information-based services
In addition, many companies are faced with aging information technology (IT) systems and processes that fail to address pressing demands, and contribute to system downtime, traveler delays and unnecessary expenditures.
The Answer
Competing in this environment requires IT systems that give you the agility you need to:
- Adopt industry-standard applications to support business-model changes
- Increase efficiencies across your enterprise
- Deepen customer relationships
- Integrate information across multiple channels
- Align IT and business strategies to support faster time to market, flexible pricing and service models
EDS services are designed to ensure that your IT systems provide you with the flexibility you need, while ensuring that your systems are reliable, secure, and cost-effective. We help you apply information technology to generate bottom-line results. Among the services provided by EDS:
- Transportation Solutions
- You need IT solutions designed to address the unique needs of your industry. Solutions designed with in-depth understanding of the critical business processes that drive your success. EDS provides industry-specific solutions and services created to help you achieve success as you address the issues and opportunities you face every day.
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Featured Service
Flight Planning Services
Take advantage of our next-generation system for generating fuel-efficient operational flight plans. Become more efficient and increase productivity.
- Business Process Outsourcing Services
- To remain competitive in the global economy, you need to concentrate on what made you successful in the first place – your core business. You can't afford to waste valuable time and energy managing transactions or non-core processes that could be handled by other specialists. Our portfolio of BPO services will help you improve customer loyalty, drive revenue growth and maximize operational efficiency.
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Featured Service
Customer Relationship Management (CRM) Services
Get a 360-degree view of your customers across the globe and insight to turn knowledge into revenue and growth.
- Applications Services
- You want to become more agile, make your supply chain more seamless and connect directly to customers and suppliers. In order to achieve this, you must transform and modernize your applications. EDS provides an end-to-end set of services to revitalize and manage your applications portfolio.
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Featured Services
Applications Management Services
Gain insight and better control of your applications. Have us manage and maintain them.
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Applications Modernization Services
Modernize your infrastructure so it's simpler, less costly to manage and more responsive.
- Infrastructure Services
- Today's marketplace demands that your infrastructure be efficient, flexible, dependable and compliant. One that helps you optimize your IT return on investment. EDS' comprehensive set of infrastructure services helps you achieve operational excellence by making your information technology (IT) environment safe, secure and agile.
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Featured Service
Network Management Services
Integrate your network, applications and platforms into a single infrastructure.
The Results
With 9,000 experienced professionals serving the transportation industry, EDS is unmatched when it comes to understanding and addressing the critical business issues you face within the airline industry. You get solid solutions that make a tangible impact on your business. Let us help you achieve the critical results we've generated for other Consumer Travel clients:
- Savings of up to 2 percent on flight operations
- Fuel costs reduced by up to 4 percent
- Dispatcher productivity up by 10 percent
- Savings of up to 15 percent on procurement
- Overall IT costs reductions of as much as 30 percent
- A U.S. car rental firm creates substantial savings and organizational efficiencies by standardizing its IT infrastructure and outsourcing the management of 500 servers and 4,500 desktop workstations.
- A travel services company leverages RFID to track the movement of convention attendees so that it can improve future events by seeing which elements generate the most attention and activity.
- A municipal board of tourism increases traffic via Web marketing, customer service database, call center and fulfillment capabilities. Within the first year, more than a million calls are addressed, both by live agents and an interactive voice-response system.
- See our complete list of services
- Read our Consumer Travel case studies
- Read our Consumer Travel white papers
- Download the Airline Reservation Migration Fact Sheet PDF, 162K
- Download the Service Oriented Architecture Airline Technical Brief ,
- Download Flight Planning Services At a Glance PDF, 165K
Consumer Travel Industry Contact Information
EDS Consumer Travel Segment Leader: Eric Harte
Eric Harte serves as vice president, EDS Consumer Travel. In this role, Harte is responsible as the EDS general manager for the delivery of service, client relationship management and overall segment growth of EDS’ global airline business.
EDS Travel & Hospitality Expert: Kevin Short
Kevin Short has more than 20 years of experience in the travel industry, including experience with airlines, leisure travel, hospitality technology and electronic distribution. Short's strengths in reservation services, revenue management and brand transformation have contributed to building and transforming major airlines, including serving as the managing director of international revenue management and the vice president of revenue management. Short is focused on determining the strategy and plans a customer needs to expand through innovation, streamline back office operations and improve business performance.
For more information about what EDS can do for you, submit a business inquiry.
Transportation Industry
Behind the success of airlines, travel & hospitality providers and freight companies is an ally, EDS. Helping achieve increased efficiencies and new levels of collaboration and standardization, EDS keeps them moving people and materials more efficiently.