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In 1996, EDS India was formed as a wholly owned subsidiary. Maturing very quickly, the subsidiary became the first company in India to sign a multiyear global outsourcing contract. Early emergence in the region put EDS India at the forefront of the offshore trend, developing many of EDS' current best practices in work migration and knowledge transfer.
In mid-2006, EDS acquired majority stake in MphasiS BFL Limited, a leading Applications and Business Process Outsourcing (BPO) Services company based in Bangalore, India. With the addition of MphasiS the total work force is now more than 28,000.
MphasiS an EDS Company
As of April 1, 2006, EDS in India is legally called MphasiS an EDS Company.
MphasiS offers the same high-quality information technology (IT) services that clients expect, delivered through highly skilled, experienced teams in India. MphasiS supports Fortune 2000 clients from multiple locations in India – Bangalore, Chennai, Pune, Mumbai, Noida, Ahmedabad, Vizag and Mangalore – with services that are completely integrated with EDS' global delivery model.
The Enterprise Lab in Chennai was inaugurated May 14, 2008. This innovative IT centre provides engineering, development and testing environments for MphasiS and EDS service offering, development and delivery teams worldwide. The Enterprise Labs team incorporates technologies from leadership companies such as VMware and EDS Agility Alliance partners Cisco Systems, EMC and Sun Microsystems into its solutions, to provide follow-the-sun service across all time zones and theatres of operation.
Quality and Service Excellence
Global Services Centers offer broader career paths to employees, attracting top-notch local talent. Concentrated recruiting and training efforts are enabling high-quality service delivery while maintaining or improving upon current service levels. Close proximity to colleges and universities ensures an abundant and highly-educated labor pool. MphasiS then applies rigorous, in-depth training to develop the technical, customer service and language skills employees need to meet client requirements.
Numerous quality management systems and standards are also in place in India. MphasiS' applications teams have been assessed at SEI CMMI Level 5, the highest level of the Software Engineering Institute's Capability Maturity Model. Contact centers are certified by the International Standards Organization (ISO). IT Infrastructure Library (ITIL), along with Six Sigma, global common methods and processes, and other IT best practices result in the highest levels of quality and productivity.
MphasiS Key Facts
- Global Service Centers in Bangalore, Vizag, Pune and Chennai
- Supporting centers in Mumbai and Noida
- India business focused domestic support centers in Noida, Indore and Pondicherry
- EDS Leadership and Learning Academy in Mangalore
- Applications Delivery assessed at SEI CMMI Level 5
- Contact center ISO 9001:2000 certified
- ITIL-based service management practices
- Six Sigma employed for continuous process improvement
Available Services
Applications
We take pride in our world class architecture skills and predictable, high quality project delivery. Specializing in:
- Agile, collaborative development to build highly effective applications in short cycles
- Optimized application management
- SLA-driven management of legacy applications
- Consolidation and simplification of systems
- Robust quality assurance, where testing is integral to the development cycle and is supported by MphasiS' architecture and automation approach
- Service Oriented Architectures (SOA) optimizes the interplay of processes
- Portals and mobile applications for better access to processes and increased self service
- Embedded software integrating devices with the enterprise networks
Business Process Outsourcing (BPO)
We lead the way in:
- Customer Relationship Management: Helping our clients build stronger relationships with their customer, leveraging multiple channels (phone, mobile, Web, branches) in a seamless manner
- Finance & Accounting, Tax and Compliance: Managing accounting processes and ensuring compliance with legal, regulatory and company rules and policies
- Claims Processing & Payments: Dramatically improving customer service, productivity, accuracy and throughput for processes that involve handling of claims and payments
- Research & Content Management: Structuring, cleaning, integrating, aggregating and improving access to enterprise data and information
- Human Resources Outsourcing: Enabling employees and managers to access, update and use HR information more efficiently and effectively
Information Technology Outsourcing (ITO)
MphasiS' Remote Infrastructure Management Outsourcing (RIMO) and governance skills integrate EDS' supreme expertise, best-of-breed tools, global quality management systems and processes through high bandwidth secure network with embedded security. EDS' ITO pedigree provides:
- Service Deck support
- Data Center services
- Engineering
- Desktop services
- Network Services
- Security Services
Why MphasiS?
State-of-the-art facilities provide physical and logical security and privacy for MphasiS' clients and employees in India. Our global network supports all facilities ensuring dynamic network access through international data communications links. Integrated Business Continuity Plans support clients through built-in redundancies and captive generators/UPS units for back-up power.
MphasiS is a mature offshore location that integrates its global delivery experience with EDS global account management teams. Our highly-skilled, productive work force uses rigorous service level management toolsets and practices along with global quality assurance standards – ensuring top quality services at a tremendous value.
Industries Supported
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Current EDS Best Shore Clients
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